This privacy statement applies to all business processes in MERCHBERRY AS , hereinafter referred to as the Data Controller.
The statement provides information about data processing performed by the Processing Manager and determines the purpose and means of processing as well as data processing we do on behalf of our customers based on their instructions.
Processing of personal data is necessary for us to be able to fulfill our contractual obligations and serve you as a customer. Personal data can also be used for the following purposes: Sales, contact with customer service, marketing, information, bookkeeping.
When marketing by e-mail / sms, obtain explicit consent in advance.
By providing us with your personal information, you accept the practices and terms described in this privacy statement.
If you have objections with regard to our processing of privacy, you also have the opportunity to complain to the Norwegian Data Protection Authority.
Information can be registered and stored when you register on our website, when you are in contact with sales and support either via e-mail, chat or when you use our services.
Where do we store information about you - and where do we share the information about you with others?
Our e-commerce platform is provided by Shopify and data is stored in their cloud services.
The data controller also uses services provided by 3rd parties. Here is an overview of subcontractors where information can be stored
If you pay with Vipps in the online store, your telephone number will be sent to Vipps for further identification.
If you pay with Nets in the online store, personal information such as e-mail, name, address, social security number will be shared with Nets for credit. You can also pay with Vipps or card - then these details will be shared.
Gsuite by Google is used, among other things, for handling e-mail, documents (G Disk). Information is stored in these systems and email correspondence or documents may be stored at Gsuite by Google.
Zendesk is our system for handling email and chat correspondence. All incoming and outgoing emails as well as chat dialogs are stored at Zendesk.
Mailchimp is used for e-mail marketing or sending out newsletters. Name and email can be shared with Mailchimp.
Google Analytics is used for traffic analysis. IP addresses and visitor patterns are stored.
Fiken is our accounting system and data necessary for bookkeeping is stored here. Typical Name / address / orders / invoice.
Logistra is our supplier of EDI solution. When you shop in our online store, information such as name, telephone number and address will be shared with Logistra for printing of waybills and transport labels.
We send packages with Bring / Posten and thus share information related to shipping such as name, telephone number and address.
Communication through e-mail and sms
As a customer, you will be able to receive e-mails and text messages about your customer relationship. For example, we will send you e-mail / sms related to orders you have placed, sms with tracking number, forgotten password, information about your customer account, etc. This is defined as a legitimate interest and consent will not be sought.
We also use e-mail for marketing and communication. As a customer of the Data Protection Officer, you will regularly receive newsletters as long as you have given active consent to it. It is possible to unsubscribe from newsletters by clicking on the unsubscribe link in the emails.
Insight and correction
You are entitled to access the information that is registered about you. Access can also be obtained by sending an inquiry to email@example.com. If the registered information is incorrect or incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.
Storage and deletion
Information that is no longer necessary for the purpose for which it was created is deleted from our systems.
A cookie is a small text file that is stored on your computer.
When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often deleted automatically when you close your browser, while permanent can stay on your computer for up to a year.
If you want to learn more about cookies you can http://www.aboutcookies.org used.
The following cookies are in use in our services
Use of our store solutions
We use advertising through Google's platform. Cookies are used so that advertising can be targeted based on visitor patterns.
We use advertising through Facebook's platform. Cookies are used so that advertising can be targeted based on visitor patterns.
In accordance with Norwegian law, you have automatically agreed that we store cookies on your computer if you allow this through the settings in your browser.